Terms & Conditions

ODDR Group Pty Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 and the Privacy and Other Legislation Act 2024.

1. Collection of Personal Information

We may collect personal information from you in various ways, including but not limited to:

When you visit our website or use our services, including automatic collection via cookies or analytics tools;
When you interact with us in person, over the phone, or via email;
When you participate in surveys, promotions, or events;
When you provide feedback or make inquiries.

The types of personal information we may collect include:

Your name, contact details, and address;
Payment information;
Demographic information;
Information about your preferences and interests.

2. Use of Personal Information

We may use your personal information for the following purposes:

To provide you with products and services;
To process payments and fulfill orders;
To communicate with you and respond to your inquiries;
To personalise your experience;
To conduct research and analysis to improve our products and services;
To enable marketing and promotional communications (with an opt-out mechanism);
To comply with legal and regulatory obligations.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

To service providers and contractors who assist us in operating our business, including data processing and storage;
To regulatory authorities and law enforcement agencies as required by law;
To third parties with your consent or as otherwise permitted or required by law.

We ensure that these third parties adhere to strict data protection standards.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We implement appropriate technical and organisational measures to safeguard your personal information, including encryption, multi-factor authentication, and regular security audits.

5. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. To exercise these rights, please contact us using the details below. We will respond to your request within the required timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and track website usage. You can manage your cookie preferences through your browser settings, including disabling cookies if desired.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for updates.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at:

Email: privacy@oddr.org